Dandi is the enterprise-grade intelligence platform for workplace DEI.
Built by a team of DEI, data, and design experts, Dandi gives organizations the ability to collect, measure, and display people data—all in a secure, privacy-safe environment.
With built-in intersectional measurement, powerful pay analytics, and enterprise-ready security, Dandi unlocks insights that make workplaces better every day—for everyone.
Founded in 2018 and launched publicly in 2022, Dandi is headquartered in New York City and Stockholm. Learn more at itsdandi.com.
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The mission of this Enterprise Customer Success Manager (Enterprise CSM) is to partner with one of Dandi’s enterprise customers and their related portfolio of companies. You’ll drive successful onboardings, scale user and feature adoption, and manage the long term relationships.
Measured on adoption, usage, customer satisfaction, and retention, you’re the driving force behind our customers’ continued success with Dandi. You’ll act as a change agent, formulating and applying best practices across multiple groups of stakeholders. You’re a positive and confident self-starter with the ability to manage multiple, concurrent projects and work independently in a fast-paced environment.
What you’ll do:
Partner with our customers to deliver predictable outcomes and experiences for their teams and growth for their businesses by:
The Customer Success Manager is a full-time position, reporting to the Director of Customer Success and comes with a hybrid work expectation in our NYC office. The CSM role comes with a $90,000 to $110,000 base salary, $20,000 to $30,000 in variable compensation, and an OTE of $110,000 to $140,000.
This role requires fast ramp time. You’ll be learning Dandi while doing; bringing strong CSM skills is a must. However, we encourage all applicants to apply. These are the ideal skills and attributes for the position, but we’re quite open minded, so reach out! See below:
Making business better for everyone means bringing your best self to work everyday. To help make this a reality, Dandi provides the following benefits to help support you and your family:
Dandi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Learn more at www.itsdandi.com.