Enterprise Customer Success Manager

Dandi Technologies

Dandi Technologies

Customer Service, Sales & Business Development
New York, NY, USA
Posted on Wednesday, August 9, 2023

About Dandi

Dandi is the enterprise-grade intelligence platform for workplace DEI.

Built by a team of DEI, data, and design experts, Dandi gives organizations the ability to collect, measure, and display people data—all in a secure, privacy-safe environment.

With built-in intersectional measurement, powerful pay analytics, and enterprise-ready security, Dandi unlocks insights that make workplaces better every day—for everyone.

Founded in 2018 and launched publicly in 2022, Dandi is headquartered in New York City and Stockholm. Learn more at itsdandi.com.

Our core beliefs

  • Optimism: Things can and will change for the better. Our role is to help accelerate that change.
  • Objectivity: Our data may reveal uncomfortable truths. We’re OK with that because we tell it as it is and never shy away from the truth.
  • Rigor: DEI can be an emotional subject. It’s our job to bring data and research to the conversation, so we can help move things forward most effectively.
  • Transformation: DEI is transformative. Data has the power to ignite this transformation.
  • Balance: We’re serious about data, but try not to take ourselves so seriously. It’s who we are and who we’ll always be.

Our values

  • Voice of reason
    • Data-driven
    • Directional
    • Professional
  • Eternally curious
    • Inquisitive
    • Exploratory
    • Open to understanding
  • The catalyst
    • Provocative
    • Thorough
    • Transparent
  • Intentionally kind
    • Vulnerable
    • Compassionate
    • Willing to laugh at ourselves

We’d love to share more with you how this impacts how we interact every day.

Role description

The mission of this Enterprise Customer Success Manager (Enterprise CSM) is to partner with one of Dandi’s enterprise customers and their related portfolio of companies. You’ll drive successful onboardings, scale user and feature adoption, and manage the long term relationships.

Measured on adoption, usage, customer satisfaction, and retention, you’re the driving force behind our customers’ continued success with Dandi. You’ll act as a change agent, formulating and applying best practices across multiple groups of stakeholders. You’re a positive and confident self-starter with the ability to manage multiple, concurrent projects and work independently in a fast-paced environment.

What you’ll do:

Partner with our customers to deliver predictable outcomes and experiences for their teams and growth for their businesses by:

  • Manage multiple accounts simultaneously to ensure strong product usage and new feature adoption
  • Build relationships with key stakeholders - internal and external – as a trusted, knowledgeable partner
  • Create custom communications to various audiences to streamline the onboarding process
  • Train customers to adopt and effectively use Dandi’s product
  • Track and monitor all customer issues and requests through to resolution
  • Build and maintain success plans amongst key stakeholders
  • Identify novel ways to increase engagement and improve client satisfaction
  • Run and maintain regular customer calls and Quarterly Business Reviews (QBRs)
  • Work closely with the Dandi team to share and prioritize customer feedback
  • Assist in building processes & assets that enable Dandi to scale the Customer Success function
  • Travel to visit our customers in person (less than 10% of the time)

The Customer Success Manager is a full-time position, reporting to the Director of Customer Success and comes with a hybrid work expectation in our NYC office. The CSM role comes with a $90,000 to $110,000 base salary, $20,000 to $30,000 in variable compensation, and an OTE of $110,000 to $140,000.

Ideal background

This role requires fast ramp time. You’ll be learning Dandi while doing; bringing strong CSM skills is a must. However, we encourage all applicants to apply. These are the ideal skills and attributes for the position, but we’re quite open minded, so reach out! See below:

  • Minimum 5 years experience as an Enterprise-level CSM
  • Strong business acumen and deep knowledge of Customer Success practices
  • Exceptional presentation, communication, and interpersonal skills
  • Ability to build consensus among senior-level stakeholders
  • Analytical and data-driven thinker with the ability to collect, organize, analyze, and accurately summarize significant amounts of information to senior-level stakeholders
  • Proficiency in Excel/Google sheets is a must
  • Experience designing and leveraging customized support materials
  • Quick and agile work style with a keen attention to detail
  • Impeccable written and verbal communication skills
  • Self-motivated with a positive attitude and excitement for work
  • Comfortable learning on the fly in a self-directed environment


Making business better for everyone means bringing your best self to work everyday. To help make this a reality, Dandi provides the following benefits to help support you and your family:

  • Competitive salary and meaningful equity
  • Comprehensive health, dental, and vision coverage for you and your dependents
  • Paid parental leave
  • Subscriptions to One Medical and Spring Health
  • Remote and hybrid work environments with flexible hours
  • Pre-tax commuter benefits

Equal Opportunity

Dandi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Learn more at www.itsdandi.com.