including cover letter.

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","datePosted":"2023-03-02T09:54:14.650Z","validThrough":"2024-09-13","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"EXO Travel","description":"EXPERIENCE OUR ASIA Asia has been capturing the imagination of visitors for centuries and, for the past 30 years and more, EXO Travel has been helping our clients discover exactly why. With local teams in every major Asian destination, we seek out, refine and deliver a diverse range of travel experiences for a global audience. We succeed because we’re as passionate about our job as we are professional. We understand that no two individuals are alike, and our experienced travel consultants deliver unique Asian travel experiences to reflect this. Through expert insight from our staff throughout the region, we create tailor-made itineraries that are well suited to individual needs, following a philosophy of bespoke travel, as opposed to standard off-the-shelf experiences. This has enabled us to become the first choice destination management company for clients with specialist interests or who require highly skilled agents and knowledgeable people on the ground. We invite you to 'Experience our Asia'​ and see this fascinating region through the eyes of passionate travel experts.","numberOfEmployees":675,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Thailand"}},{"address":{"@type":"PostalAddress","addressLocality":"Bangkok, Thailand"}}],"sameAs":"https://exotravel.com","url":"https://exotravel.com","logo":"https://cdn.getro.com/companies/1db73f0e-a403-53f3-a2e8-8440eb80a9cf","memberOf":{"@type":"Organization","name":"AlleyCorp","description":"AlleyCorp is a network of affiliated companies.","logo":"https://cdn.filestackcontent.com/QC8FSiKARTqpz2vpE3pH","url":"jobs.alleycorp.com"},"keywords":"Travel and Tourism"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Malaysia"}}}

 Senior Operations Executive

EXO Travel

EXO Travel

Operations
Malaysia
Posted on Thursday, March 2, 2023

Responsibilities

OPERATIONS & GUIDE & DRIVER

  • Book services with suppliers for activities, Restaurants, Vehicles and assist in sourcing new option
  • Check and assign jobs to tour guides, vehicles suppliers, drivers etc. Take note of any special request before assignment and client requirement
  • Get in touch with suppliers to find out driver’s, vehicles details at least 2 days before & for weekend assignments.
  • Assist the Ops Manager to ensure that the guides list is constantly updated with their fees
  • Assist the Ops Manager to ensure that the attraction entrance fee list is constantly updated.
  • Assist the Ops Manager to brief guides in detail for each booking.
  • Assist the Ops Manager to ensure that every welcome note is delivered to the airport rep according to the arrival schedule
  • Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints
  • Attend scheduled meeting with Operations Team and remote
  • Communicate with Inbound Teams to ensure smooth Operations and Reservation.
  • Ensure Drivers and Guides are aware of EXO standards and performing them at all times
  • Assist the Ops Manager to develop inter-department and intra-department SOP, sharing the best practices among offices
  • Assist the Ops Manager to supervise the rest of the team and run KL operations office
  • Assist the Ops Manager to double-check the assignment
  • Assist the OPS Manager to organize guides training and ensure every guide is properly briefed about each assignment

SUPPLIERS

  • Inspect new suppliers as per schedule with Product Team and ensure SLA compliance
  • Maintain and develop a good partnership and relationship with all kinds of suppliers and solve problems with suppliers if any.
  • Source new suppliers where needed, and keep informed about new options
  • negotiate the best contract rates on a yearly basis and FOC for inspection/fam trips

TOURPLAN

  • Manage Tour Plan System for Job Order to guides and drivers
  • Manage Tour Plan System for Cash Advance Report for tour guides
  • Manage Tour Plan System for Guide Fee Report of tour guides
  • Provide feedback to Inbound Supervisor/Manager on errors in bookings in Tourplan

CASH & ACCOUNTS

  • Submit Cash Advance and Guide Fee Request to Manager for the approval
  • Assist accounting department with regards to payment matters if necessary

COMPLAINTS RESOLUTION

  • Hold EXO KUL 24/7 emergency number on roaster rotation basis in coordination with your KUL Ops colleagues and ensure you are reachable when on duty
  • Communicate with tour guides to follow up the progress of the tours and resolve problems that may occur during tours, notify the department manager as soon as possible.
  • Inform/report immediately the Department Manager/GM in case of big problems, allowing a suitable solution
     

Qualifications

  • At least 2 years of experience in operational ground-handling Operations 
  • Proven experience of hotline/emergency line handling
  • Good command of the English language (written and spoken)
  • Knowledge of Tour Plan would be a plus

Skills

Note:

Please send CV to [email protected] including cover letter.