Maven is looking for a highly motivated and professional Senior Client Success Manager to oversee the growth and performance of our rapidly-growing small and medium-sized business (SMB) portfolio and associated SMB Client Success team. As SMB Manager, you will be responsible for mentoring, supporting, and staffing the SMB Client Success team, as well as directly managing a portfolio of Maven accounts. As part of the role, the Manager will need to review inbound client request volume, triage requests appropriately, identify trends and themes in the client pool, and evaluate how to constantly improve our service to this audience. To achieve target enrollment, renewal, and client satisfaction, you will ensure that the team’s SMB clients are delighted with Maven’s products and promote Maven to their employees year over year.
As a SMB Client Success Director at Maven, you will:
We’re looking for you to bring:
Helpful experiences and skills (if you don’t have them, you can learn them with us!):
For candidates in NYC, CO, or CA, the base salary range for this role is $120,000 - $150,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.