avoMD
Implementations & Customer Success Specialist
About Avo
Avo’s AI-powered clinician support platform empowers healthcare organizations to standardize care and reduce burnout by effortlessly incorporating guidelines and protocols into the clinical workflow. By centralizing the latest information and transforming it into actionable tools in the EHR (or outside of it), Avo simplifies everyday tasks like pre-charting, care planning, documentation, ordering, and more. At Avo, we improve quality of care with love, not alerts. Visit www.avomd.com to learn more.
Our team is product-obsessed, collaborative, hard-working, and open-minded! We’re grateful to be on this journey with incredible investors such as AlleyCorp, Las Olas, Mount Sinai Innovation Partners, Columbia University, and Startup Health.
The Role
You’ll be a key leader at Avo, spearheading implementations and the success of those customers you implement. While you’ll report directly to the Director of Implementations, you’ll work closely across Sales, Product and Customer Success to drive new implementations at healthcare organizations, drive/monitor adoption, and synthesize product feedback back to Avo. You will be crucial in enhancing our overall capacity to effectively execute implementations and drive ROI for our customers.
The ideal candidate will have experience working with / implementing technology solutions for clinicians and can offer innovative and engaging change management tactics to their daily work. The role will require alignment with key external and internal stakeholders prior to launch, on-site support during launch, and close monitoring post-launch to ensure successful adoption and continuous engagement, including driving accounts towards renewals and upsells.
The position can be remote, but if you’re in NYC, that’s definitely a bonus. We’re a hybrid team, with about half the team based in NYC and half the team based remotely across the US. We are looking for candidates who can start working sometime in the next 3- months on a full-time basis.
Key Responsibilities
Skills & Qualifications
At Avo, we value individuals who bring a blend of industry expertise, technical proficiency, and a passion for driving positive change in healthcare. If you are a driven implementation specialist with a track record of success in healthcare technology, we invite you to apply and be a part of our innovative team. Together, we're reshaping the future of healthcare delivery.
Note: we are based in NYC, and have quarterly team onsites!