Remote Patient Representative / Admin Call Center (Full-Time)

Diana Health

Diana Health

Customer Service
Remote
Posted on Monday, March 11, 2024

About Diana Health

Diana Health is a high growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description

We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women’s health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity.

What you’ll do:

  • Serve as overflow support to multiple practices by, answering and working incoming calls and messages
    • Answer and triage incoming phone calls and app messages from our current patients
    • Act as the second line of call for incoming calls from new patients
    • Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
    • Check and respond to voicemail and after hours messages
  • Support patient scheduling:
    • Schedule patients from incoming phone calls
    • Conduct no show and cancelation follow-up
    • Support schedule re-shuffles (e.g., when provider is called out)
    • Work through appointment ticklers
  • Support central communications intake and follow up through various mediums
  • Other duties as assigned

Work Schedule (Eastern Standard Time Zone):

  • Must be available Monday through Friday, hours between 9:00a-6:00p

Experience / Qualifications:

  • Minimum of two years of medical receptionist or customer service experience and/or training
  • Excellent communication skills
  • Ability to solve practical problems in various situations
  • Must have the ability to multitask

Benefits

  • Competitive compensation
  • Medical, dental & vision plans, with an HSA/FSA option
  • 401(k) with employer match
  • Paid time off
  • Paid parental leave

Diana Health Culture

  • Having a growth mindset and striving for continuous learning and improvement
  • Positive, can do / how can I help attitude
  • Empathy for our team and our clients
  • Taking ownership and driving to results
  • Being scrappy and resourceful