Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description

We are looking for a Tennessee-based Medical Records & Referrals specialist driven to create an amazing and seamless surgical procedure experience for our patients and care teams. The ideal candidate is outgoing, customer service and detail-oriented, organized, and is eager to tackle challenges with empathy and creativity.

What you’ll do

Be the medical records expert across our Tennessee sites by supporting our patients and providers with top-notch customer service in seamlessly filling incoming and outgoing medical records requests

Respond in a timely manner to inbound requests
Initiate and follow-up on outbound requests for medical records for continuity of care
Ensure closed loop communication with all parties

Be the referrals expert across our Tennessee sites by supporting patients and providers with top-notch customer service in seamlessly filling incoming and outgoing referrals

Respond in a timely manner to inbound requests, ensuring strong relationships with referring providers’ offices
Initiate and follow-up on outbound referrals with patients and providers’ offices
Ensure closed loop communication with all parties

Build relationships across the Tennessee sites you cover:

We are looking for a Medical Records and Referrals located in TN. You will oversee Medical Records and Referrals in our Smyrna and Springfield, TN locations. This is a remote position but we also love the ability to visit our practices and build relationships with the Smyrna and Springfield teams.

Provide insights on continuous process improvement to ensure the process is as efficient as possible

Qualifications

Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
Proficiency with Google Suite or Microsoft Office Products
Strong computer skills; preferred familiarity with EMRs
Tendency to organize and create structure in a fast-paced, dynamic environment

Attributes

You love interacting with people, practicing excellent communication and interpersonal skills
You are exceptional at managing many tasks
You focus on the details and are able to organize and prioritize them along the way
You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
You thrive in highly collaborative, fast-paced environments

Benefits

Competitive compensation
Health; dental & vision, with an HSA/FSA option
401(k) with employer match
Paid time off
Paid parental leave

Diana Health Culture

Having a growth mindset and striving for continuous learning and improvement
Positive, can do / how can I help attitude
Empathy for our team and our clients
Taking ownership and driving to results
Being scrappy and resourceful

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