Ensure all calls, emails, messages to EXO emergency phone are quickly and efficiently replied
Welcome calls and follow-up with specific clients in country as assigned
Liaise with teams to offer solutions to clients on spot in a timely and cost-efficient manner
Ensure a clear and prompt communication towards clients and other departments
Identify, analyze issues and discuss with CC supervisor to avoid repetition and achieve higher satisfaction
Personally meet with clients when necessary
Follow company guidelines and policies
Assist Customer Care Supervisor when required

Qualifications

Advanced command of spoken and written English (fluent in French, Spanish is a plus)
Bachelor’s degree in tourism or related fields
2-year-customer-care experience or with Inbound tour operator
Interest and/or experience in the travel industry
Understanding of sustainability and responsible tourism is a plus

Skills

High sense of customer orientation and professional conduct
Excellent communication skills to develop efficient relationship with other departments, guides, drivers, clients
Strong analytical/ organizational skills, ability to work under pressure and prioritize tasks
Good computer skills: Words, Excel, Applications (WhatsApp/ Zalo)
Be able to suggest improved ways of working to positively impact people’s life and the environment

Note:

As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you.

Interested candidates are invited to send your CVs with a covering letter in English to HR department at [email hidden]

Thank you.

And if you are searching for any global vacancies :

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