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","datePosted":"2023-03-02T09:54:13.722Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"EXO Travel","sameAs":"https://exotravel.com","logo":"https://cdn.filestackcontent.com/HGOcv5fWQRmFjSsQUgyU"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cambodia"}}}

 PRODUCT MANAGER - CAMBODIA

EXO Travel

EXO Travel

Product
Cambodia
Posted on Thursday, March 2, 2023
Apply

Responsibilities

Product Development

  • Produce an annual plan for product development in consultation with the General Manager and EXO Head Office.
  • Create, develop, update and constantly improve EXO Travel’s programs, touring itineraries and unique tours in your country.
  • Design and costing for bids and tenders.
  • Develop and improve travel products in destination through regular site inspections.
  • Regularly evaluate and review current and new products. Create, review and update Annual Product Range for Tariff.
  • Train the EXO team on new product; create modules for sales and marketing’s understanding of destination.
  • Understand Responsible tourism principles
  • Include the sustainability performance of suppliers as a selection criterion.
  • Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code
  • Ensure EXO products are developed in line with our responsible tourism policies
  • Communicate on responsible products with agents and on our policies/responsible tourism initiatives with our suppliers
  • Provide assistance / train staff and suppliers on sustainability issue
  • Monitor quality and health and safety standards of suppliers 
  • Incorporate sustainability performance issues into monitoring of suppliers

Contracting & Suppliers relation

  • Negotiate and secure best in industry rates for preferred hotels and high-volume suppliers.
  • Coordinate to cost and quote selected programs for existing and potential clients at competitive prices.
  • Meet with suppliers to ensure proper delivery of product.

Back Office & Database Management

  • Ensure all tariff programs and agent brochures are correctly inputted into Tourplan.
  • Run regular reports to understand what products and services are being booked by clients.
  • Hold regular meetings with sales and reservation managers to ensure system is working smoothly and meets internal requirements.

Marketing and Communication

  • Provide Group Marketing with new products, relevant travel and tourism news and marketing ideas to feed our print publications, e-newsletter and social media endeavors
  • Prepare webinars as per Exo Group’s schedule.
  • Represent Exo Travel at travel trade shows, seminars, road shows and events when requested
  • Communicate to clients on how their tours can better benefit the destinations.

Communication with clients

  • Provide product advice and expertise to new and existing agents.
  • Work closely with new agents and key agents to advise and assist on product selections and pricing for websites, brochures and tariffs.
  • Work closely with sales managers to help provide information and presentations that will win new business accounts.
  • Provide Head Office and sales teams with regular updates on ‘what’s new’ in your destination.
  • Be a “Knowledge Bank” for the whole office and the “go-to” person for ideas and inspiration.

Qualifications

  • Bachelor’s Degree or higher in Tourism Business, Marketing, or other related field.
  • Minimum 5 years of Experience in tourism, product management, tour guiding, sales, marketing or a similar role.
  • Travel industry knowledge.
  • Team player with a positive, dynamic personality.
  • Passion for the places, people and culture of destination.

Skills

  • Good command of both written and spoken English.
  • Excellent product and destination knowledge.
  • Understanding of the market trends.
  • Ability to understand and adapt to Asian culture.
  • Knowledge of Responsible Tourism principles
  • High degree of customer orientation.
  • Strong organization, prioritization & interpersonal skills.
  • Computer skills (MS Office).

Note:

Please send CV to [email protected] including cover letter.

Apply now
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