Tourplan Assistant
EXO Travel
Ho Chi Minh City, Vietnam
Posted on Mar 20, 2026
Position Overview:
To assist the Info process Team in executing Tour plan projects, improving systems, and implementing new procedures to create efficient processes across all departments.
Responsibilities:
- Assist in setting up the Tour plan system to meet the business and/or operations requirements of EXO
- Assist in producing necessary reports generated from the Tour plan Database that adhere to the management’s need
- Ensure the effective utilization of the system by the Travel Consultants, Operations, Reservations, Accounting, Contracting Executive, Product, Customer Care, and Data Entry Staff, which results in more efficient operations
- Assist the Team in providing practical, up-to-date training to Travel Consultants, Operations, Accounting, Product, Customer Care, and Data Entry Staff on maximizing the utility of the systems, including online platforms such as Agent Hub, EXO Create, and Channel Manager Mapping/XML
- Assist in the management of the contents of, as well as the functions within, EXO.com, Agent Hub, EXO Create, XML, etc., ensuring that the contents uploaded, hence accessible by agents/clients, are accurate, up-to-date, and do not pose any risk to EXO
Qualifications:
- Business level English with good command in writing and spoken
- Intermediate level of Japanese, able to connect with local suppliers
- System related technical administration experience
- Experience in using tour plan software or similar is preferred
- Bachelor’s Degree or higher in related fields is preferred
- Good knowledge of the Travel industry, especially tourism in the destination is preferred
- Interest and/or experience in the travel industry
- Understanding of sustainability and responsible tourism is a plus.
Skills:
- Strong computer skills (G Suite, Tour plan, Excel) with high proficiency in spreadsheets
- General understanding of operating systems, especially Windows
- Excellent communication skills; able to create and develop efficient relationships with other departments
- Excellent analytical and interpersonal skills
- Ability to organize and prioritize tasks, take initiative, and resolve problems promptly
- Ability to work independently as well as in a team to meet deadlines and targets
- Ability to motivate and train staff to use systems
- Be able to suggest improved ways of working to positively impact people’s life and the environment.
- Work in a friendly working environment and good team building activities
- 18 days of annual leave and can be carried to the next year
- Parking fee support
- Health insurance and accident insurance since signing the first labor contract
- Other benefits according to the festive seasons will be shared at the interview
- Flexible working style, can work from home or at the office
- Participate in all online training programs of the whole EXO Group
- Bonus payment in June and December up to the business performance of each year.
Equal Opportunity & Non-Discrimination
EXO Travel is an equal opportunity employer. We do not discriminate against candidates or team members based on race, gender, disability, religion, nationality, age, sexual orientation or other personal characteristics.
EXO Travel strictly abides by local labor laws and does not employ underage workers where prohibited by law.
How to apply:
If you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you.
Interested candidates are invited to send your CVs with a covering letter in English to HR department at jobsvietnam@exotravel.com
EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations. Since 1993, we have been crafting distinctive, authentic travel experiences that expand horizons and deliver lasting, positive impacts.
We are a purpose-driving company and, if you are successful in your application, you will find that working at EXO is more than just a job. As a member of the EXO family, you will play an important part in our mission to expand horizons and create meaningful positive impacts in the destinations we operate in. Furthermore, we offer in-house training courses, exciting growth opportunities, great benefits and a supportive team culture.
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