Adventure Operations Coordinator
Operations
Morocco
Posted on Nov 10, 2026
About this role
Our Vision, Mission and Purpose
EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations. Since 1993, we have been crafting distinctive, authentic travel experiences that expand horizons and deliver lasting, positive impacts. We are a purpose-driving company and, if you are successful in your application, you will find that working at EXO is more than just a job. As a member of the EXO family, you will play an important part in our mission to expand horizons and create meaningful positive impacts in the destinations we operate in. Furthermore, we offer in-house training courses, exciting growth opportunities, great benefits and a supportive team culture.
Position Overview
The Adventure Operations Coordinator is responsible for all adventure operations tasks including
guide liaison, adventure itinerary, storage and stock control.
Responsibilities:
● Coordinate and book cycling and trekking guides, conducting pre-departure briefings on
group specifics.
● Make reservations with local suppliers, delegating to the Reservations Officer where
applicable.
● Facilitate seamless communication from field to office to agent through guide briefings and
debriefings.
● Coordinate inspection trips, generate reports, and assist with new itinerary development.
● Collaborate with guides, Ops teams, Travel Consultants, and suppliers to address quality
issues and complaints proactively.
● Actively monitor in-country trips and follow up on confirmed adventure activities.
● Assist guides at trip completion with finalizing trip details, extra costs, and accounting
reconciliation.
● Ensure all EXO Adventure guides hold annual CPR and first aid certification and carry fully
stocked first aid kits.
● Oversee safety systems, emergency plans, and 24/7 client/guide emergency support.
● Manage and monitor equipment, spares, bike storage, and maintenance (bikes, helmets,
kayaks, etc.) to ensure gear meets EXO standards.
● Supervise mechanics and storage staff to maintain a clean, secure storage area and ensure
optimal equipment condition on all trips.
● Conduct regular stock takes of all assets and submit monthly reporting on spares usage.
● Review ops systems to ensure they are tailored to the unique challenge of your country so
that each departure meets the EXO Adventure operational standards.
● Exceed agent expectations through outstanding trip quality and customer service.
● Perform other duties as requested by management.
Qualifications:
● Bachelor’s Degree in Tourism or related field
● At least 3 years’ experience in tourism industry is required, Adventure Travel background would
be highly appreciated
● Excellent knowledge of tourism in destination
● Preferably good network connections within other travel services suppliers in destination
(Hotels, restaurants, Airlines, etc.)
● Attention to details, responsibility and self-motivation
Skills:
● Good cross cultural communication & negotiation skills in English (both written & spoken), and
other languages is a plus.
● High level of personal presentation
● Team spirit, good organizational skills and ability to work under pressure
● Good computer literacy, including MS Office, Google Workspace (Sheets, Docs, etc.) and route-
mapping applications (Google Maps, GPS/GPX tools).
As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you : [email protected]
Note: This job description is not intended to be all inclusive. You may perform other duties as
negotiated to meet the ongoing needs of the organisation.
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