Our team has successfully combined operations and technology at high-growth companies including Amazon, American Express, Cerebral, Fundera (Nerdwallet), Instacart, Katerra, Modern Fertility and many others. We are backed by leading investors including Greycroft, AlleyCorp, Harlem Capital, Thrive Capital, Sound Ventures, among other great capital partners.

Role

As a Membership Experience Associate, you will be the main point of contact for Humming Homes customers who call, chat, or reach out via email. You’ll have an integral role in problem solving customer issues, answering questions, and making sure customers have a seamless experience while interacting with Humming Homes.

We’re especially looking for someone experienced in home and property management that is energized by having exposure to a fast-moving startup environment. If you’ve had past experience working in the trades (e.g., plumbing, electrical, general contracting), have a passion for home improvement, or consider yourself “very handy”, we’d like to hear from you. We have two weekly shifts covering Wednesday - Saturday and Sunday - Tuesday.

What You'll Do

Build relationships with our members while delivering outstanding customer service
Navigate multiple tools and effectively communicate through all customer channels
Provide detailed and meticulous documentation from customer conversations
Answer questions and demonstrate expertise of Humming Homes systems, including helping with project management tasks
Monitor bookings, same-day appointments, and conduct follow-up with customers

What You'll Need

Prior experience in customer service, property management or home services trades
Be a natural communicator with excellent listening skills and able to adapt to many customer needs
Next level multi-tasking skills allowing you to help multiple clients across multiple geographies
Flexibility to work shifts to accommodate customer/business needs

Pay & Perks

Ability to work from home, and anywhere in U.S.
Competitive hourly wage and performance bonuses
Scheduling flexibility
Career development and training opportunities

Diversity Statement

Candidates may be discouraged from applying if they don’t match all the items - please reach out anyway! We particularly encourage you to reach out if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.

This job is no longer accepting applications

See open jobs at Humming Homes.See open jobs similar to "Homeowner Experience Representative (Remote)" AlleyCorp.

See more open positions at Humming Homes

Privacy policy Cookie policy