Client Services & Operations Manager, BI Live
INSIDER
Customer Service, Operations
New York, NY, USA
USD 100k-110k / year
Posted on Jul 25, 2025
Business Insider is hiring a Client Services & Operations Manager to join our BI Live team and help scale our dynamic, revenue-driving event business. This role serves as the operational backbone of Business Insider’s expanding live journalism portfolio — ensuring accurate forecasting, seamless sponsor fulfillment, and efficient event execution.
Business Insider is for people who are driven, optimistic, and always looking forward. Our mission is to inspire action through thought-provoking stories. We tell our audience what they want and need to know to improve their lives and the world with storytelling that is accessible, smart, sometimes unexpected, and always helpful. Our team members embody and uphold Business Insider’s three core values: we are all one team, we are effective, and we strive to get better every day.
BI Live is shaping the future of live journalism. We produce impactful, editorially driven, and immersive events that convene leaders and spark meaningful conversations. This role will play a vital function in scaling our operations and sponsor delivery systems to meet growing demand.
The Role & Team
As a Client Services & Operations Manager, you will support the VP of Events in managing day-to-day operations for BI Live, with a focus on post-sale sponsor delivery and internal workflow coordination. You will help manage cross-functional timelines, deliverables, and documentation to ensure high-quality, on-time execution across our events portfolio.
This is a junior-level role ideal for candidates with experience in operations, account coordination, or project support, especially in media, events, or client services. You’ll bring structure to the complexity of live journalism, supporting Business Insider’s company-wide goals through improved visibility, forecasting, and fulfillment.
This role reports to the VP, BI Live Events and is based in our New York City HQ, with a minimum of 2 in-office days per week.
Key Responsibilities
- Sponsor Fulfillment & Account Coordination- Support post-sale delivery of contracted sponsor benefits by tracking assets and timelines, and coordinating with Sales, Marketing, Production, and Editorial teams to ensure timely and accurate execution.
- Inventory & Documentation Management- Maintain up-to-date sponsor trackers, production documents, briefs, and SOWs across 15+ live event products to ensure consistency and alignment across teams.
- Revenue & Pipeline Tracking- Collaborate with Sales Operations to monitor revenue pipelines and deliver weekly updates that support pacing, forecasting, and leadership decision-making.
- Timeline & Workflow Oversight- Manage internal calendars and production trackers; ensure deadlines are met and deliverables are clearly communicated across departments.
- Operational Reporting & Insights- Assist in compiling dashboards and reports for the VP of Events and senior leadership (EVP Marketing, SVP Sales, CRO, CEO), offering visibility into program status and operational performance.
- Risk Identification & Issue Escalation- Monitor delivery progress and flag delays or blockers to ensure sponsor expectations and revenue targets are met.
- Financial Coordination & Margin Visibility- Ensure accurate event data is maintained for reporting and margin analysis in partnership with Finance.
- Market Research Support- Contribute to pricing and packaging strategies by assisting with external research and competitive benchmarking.
The Ideal Candidate Has:
- 3–5 years of experience in event operations, finance support, project coordination, or media planning
- Strong organizational skills and attention to detail
- Demonstrated experience managing cross-functional workflows and deliverables
- Proficiency with Salesforce, Airtable, or similar CRM/project management tools
- Analytical mindset with comfort in spreadsheets and data reporting
- Clear communicator and dependable collaborator
- A proactive, solutions-oriented approach
- Familiarity with emerging tools and technologies, including AI platforms, is a plus
Salary & Benefits
- Base salary: $100,000-$110,000
- Additional bonus
- Flexible PTO, 10 paid holidays, and 16 weeks of parental leave
- Comprehensive medical, dental, and vision insurance plans
- Matched and vested 401(k) plan
- Access to resources for financial planning, family planning, mental health, and Employee Assistance Programs (EAP)
- Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more
Business Insider is committed to providing equal employment opportunities and, when making employment decisions, does not discriminate based on race, ethnicity, gender, gender identity or expression, sex, sexual orientation, age, nationality or national origin, religion, disability, familial status, and military or veteran status. We encourage members of traditionally underrepresented groups to apply.
Are you passionate about this opportunity, but worried that you don’t have 100% of the experience we’re looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to Business Insider.
Business Insider is a global journalism company that covers the world of business, tech, innovation, and beyond. With headquarters in New York and offices in San Francisco, London, Belfast, and Singapore, we reach an audience of more than 375 million with storytelling that’s fascinating, unexpected, and always helpful.
As a company, we strive to be inspiring and effective, we value Diversity, Equity, Inclusion, and Belonging. Our company motto is “get better every day,” which means we value all people. Diversity reflects the different life experiences, identities, and perspectives that make each of us unique. For more information on our DEI mission click here.
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