Customer Project Manager
Kemtai
Operations, Customer Service
New York, NY, USA
Posted on Jan 25, 2026
To apply, please reach out to seth@kemtai.com and include your resume. Feel free to include a cover letter if you’d like to provide additional information. Applications through LinkedIn will not be reviewed.
About KemtaiKemtai is redefining digital rehabilitation and wellness with digital care journeys that provide exercises with real-time AI-guided exercising and assessments. Musculoskeletal (MSK) care is one of the largest cost drivers in the US healthcare system (larger than cancer and diabetes) and other healthcare systems around the world. Kemtai is on a mission to improve access, outcomes, and quality of care for the 1B+ people around the world with MSK conditions (including over half of US adults).
Kemtai is a digital physical therapy platform that uses the market’s leading computer vision technology to provide AI-guided exercising with real-time corrective guidance and digital assessments. Running on any standard device with a camera without any additional hardware, Kemtai is quickly scaling in the US, serving rehabilitation to tens of thousands of people. We are powering programs for many health systems and digital platforms across MSK care, elder care, weight management, cardiac rehab, and neurological rehab, and we’re expanding our US team.
This role is NYC-based (3+ days per week in our office).
About the RoleAs the Customer Project Manager, you’ll be at the forefront of supporting Kemtai’s commercial engine in the US. We have a lean team, and as one of the first US-based employees, you’ll have the opportunity to work closely with several co-founders on a regular basis.
You’ll be responsible for driving our existing commercial relationships, partnerships, and pilots.
While you’ll spend the majority of your time working with our US customers and the US GTM team, you’ll also frequently collaborate with other team members across Marketing, Customer Success, and Product functions. This is a unique opportunity to be a core contributor of an early-stage and quickly scaling start-up.
Key Responsibilities- Ensure commercial project success: Ensure we deliver on our health system pilots, customer programs, and partnerships by managing project operations, leading communication with customers / partners, leading training, tracking progress, and liaising with the Product team.
- Drive account retention and growth: Act as the commercial lead for existing accounts. Create clear stories around customer successes (e.g., case studies, ROI reports)
- Refine our customer-facing processes: Identify gaps and opportunities in our existing account management processes, and create and launch solutions.
- 1-2 years of experience in Customer Success, a Customer-Facing Operations Role at a B2B start-up, or in Consulting
- Preferred: Strong understanding of the US healthcare system and work experience directly connected to healthcare
- Experience working directly with customers and partners in a market-facing role
- You thrive in ambiguity. Processes will not be mapped out for you at Kemtai, so you must be a self-starter that can independently drive processes
- Bias for action. You’d rather quickly test and refine than wait for perfect conditions or guidance
- You enjoy variety and cross-functional work. Jumping between different projects energizes you.
- You are a strong prioritizer, able to focus your effort where it is needed most
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