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Technical Services Engineer

MongoDB

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Software Engineering, IT, Education

Gurugram, Haryana, India

Posted on Monday, July 31, 2023

The database market is massive (IDC estimates it to be $138B+ by 2026!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it easier and faster to scale database deployments. These next-generation applications currently include Cloud SaaS offerings, database visualization tools, BI connectors, and on-prem database management. We’re passionate about building better tools for a better database.

Application and Integration (A&I) Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in putting the pieces together - whether that’s starting from scratch or inserting MongoDB into existing infrastructure. And work to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for engineers who get the big picture of how “big data” and “web-scale” systems are successfully assembled and operated.

You will be a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations like New York, Austin, Palo Alto, Sydney, Dublin and Tel Aviv.

We are looking to speak to candidates who are based in Gurugram for our In-office model.

Why MongoDB is a fantastic place to work and build your career

Be a part of the company that’s reinventing the database, passionate about innovation and speed
Enjoy a fun, inspiring culture that is engineering focused
Work with exceptionally talented people around the globe
Learn, contribute, and make an impact on the product and community

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You will be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - collaborating with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, curious, and multi-faceted.

You will have strong experience in at least two of the following areas: application architecture, systems administration, network administration, development, solution architecture, automation, or hardware, performance tuning, and benchmarking. If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, OpenStack).

It’s crucial for every candidate that they can check off all of these boxes

Comfortable working at the command line
Excellent communication skills, both written and verbal
Genuine desire to help people
Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
Ability to think on your feet and remain calm under pressure
Desire and ability to rapidly learn a wide variety of new technical skills
Strong teamwork- willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

End-user experience using system monitoring, backup, and operations management technologies (including but not limited to Cloud Manager, New Relic, Glacier, HP Operations Manager, IBM Tivoli, Nagios, or Oracle Cloud)
Experience with cloud-based infrastructure solutions such as AWS, Azure, OpenStack, or Google Compute Engine
Technical writing and/or training
Experience using distributed version control systems, and in particular git
Previous work experience with JIRA and SalesForce Service Cloud
Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
General knowledge or experience with automation technologies such as Chef or Puppet
Understanding of data storage technologies
Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
In 12 months, you will work on gaining expertise to be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

If you are interested in exploring the exciting stuff Technical Services Engineers do at MongoDB, I suggest you go through the below articles.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer