Director, Salesforce CPQ and Post Sales Technology



IT, Sales & Business Development
New York, NY, USA
Posted on Tuesday, August 15, 2023

The worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

This role can be based out of our New York City office or remotely in the North America region.


  • A seasoned domain expert with a strong customer focus, capable of leading CPQ, Professional Services, Customer Support, and Customer Success integrations with CRM in a fast-paced collaborative environment.
  • Possesses at least 10 years of experience in the Salesforce ecosystem, with a track record of successfully leading and implementing CPQ initiatives for at least 2 years.
  • 3+ years of direct people management experience.
  • Proficient in Post Sales tools such as Financialforce, Conga, Adobe/Docusign, Gainsight, and Service Cloud integrations.
  • Previous experience working in a SaaS company with recurring revenue models, and exposure to Consumption-based revenue models is a plus.
  • Demonstrates the ability to interact professionally and effectively with diverse functional and technical teams, as well as business leaders.
  • Exhibits strong problem-solving and critical thinking skills, along with technical acumen and excellent communication abilities, capable of clearly articulating complex ideas.
  • Familiarity with Agile methodologies and experience in implementing Agile practices.


  • Take ownership of the overall CPQ product solution design, formulating effective strategies, and ensuring the full utilization of features to meet product solutions and support business needs.
  • Create and maintain CPQ playbook and end state vision. Mentor and train the team with a clear execution plan to build features for the long term scalability of the product.
  • Understand business requirements thoroughly and manage the Post Sales integrations between CRM and Customer Support, Professional Services and Customer Success, aligning it with the organization's priorities.
  • Lead the integration framework with the customer support team, ensuring seamless engagement between overlapping areas of Sales and Service Cloud.
  • Take charge of the Financialforce roadmap implementation, monetization-related changes, and the revenue recognition framework.
  • Provide technical leadership to build trust with stakeholders, delivering consistent and high-quality outcomes.
  • Lead a team of Product Managers, Business Analysts, and Engineering Managers, fostering a collaborative and motivated environment.
  • Define and establish measurable success criteria for your product capability, ensuring these measures are visible and accessible to stakeholders.
  • Act as a guide and mentor to other members of the CPQ and Post Sales teams, helping them develop their skills and contribute effectively to the organization's success.

Success Measures

  • In 3 months you will have a deep understanding of your team, the value proposition to the company, and a roadmap for the next 12 months
  • In 6 months you will have built-out key initial processes and cemented strong working relationships with your key partners across the business
  • In 12 months, implemented key features and operational processes for scale, you will have cemented the foundation to significantly grow the CPQ and Post Sales team over the next several years

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.