Manager, Renewals



Austin, TX, USA
Posted on Saturday, September 9, 2023

The worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is looking for an experienced and results-oriented people leader to initiate our Renewals Team function in the Americas region. You will play a key role in the growth and success of MongoDB, our customers and Renewals team members. Your team will be working directly with our customers, and you’ll help develop an outstanding renewal process that delights customers and delivers strong business results.

You will provide the coaching and mentorship that will enable our renewals team to positively impact customers, deliver strong business results, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing the MongoDB renewal motion which includes management of team activities, identifying risk and forecasting, design and execution of renewals strategy in the Americas region, and working with stakeholders in Sales, Customer Success and Operations.

Success in this role requires exceptional communication and Interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong understanding of MongoDB products and policy and a proven ability to inspire and lead your team. We are looking for someone who thrives in a fast paced and ever changing environment and who is motivated by the opportunity to have a big impact on your team, customers and MongoDB’s business.

We are looking to speak to candidates who are based in Austin for our hybrid working model.

What you will be doing:

  • Hire, onboard and develop a team of engaged and high performing renewals professionals through thoughtful enablement, performance coaching and career development planning
  • Execute a 120 day renewal process for your team in collaboration with internal stakeholders that provides an excellent customer experience while also maximizing contract value to achieve or exceed renewal targets
  • Implement renewal forecasting cadence within your team and regularly deliver an accurate renewal forecast summary to CS and Sales leadership
  • Ensure the team has the necessary ongoing enablement in relevant areas including: product, pricing, opportunity management, data quality/accuracy, quoting and forecasting
  • Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally
  • Take a lead role in collaborating with internal resources (Deal Strategy, Finance, Customer Success, Sales, etc...) to develop playbooks for common renewal scenarios
  • Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration

We’re looking for someone with:

  • Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority
  • A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
  • A mind for technology; We’ll teach you all about MongoDB and databases, but our users and products are inherently technical; You should be too
  • High organization in your workflows; To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
  • Proven ability to capture and communicate an accurate forecast
  • You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view; As a new function, we will look to you to help us establish and evolve processes
  • A strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to establish the Renewals Team role and “brand” across the AMER region
  • You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
  • Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally; Ability to manage customer escalations through to a satisfactory resolution for both the customer and MongoDB
  • A Bachelor's degree combined with 3+ years of management experience, preferably in a customer success or account management capacity

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.