The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
We have an incredible opportunity for a transformational leader to join the MongoDB Technical Services team, leading the Global Incident Response Team, incorporating Incident and Escalation Management. This is a crucial executive role that oversees the team that ensures our customers are able to successfully run MongoDB at scale and helps them navigate any “bumps in the road” they may encounter. This role relies on an executive who can operate both “hands-on,” taking ownership of high visibility escalations requiring whole-of-company response, while also building the team and its processes to achieve strategic goals as MongoDB rapidly scales.
Typical responsibilities of the team include:
This is a technical executive role with a tremendous amount of customer interface. Our customers are the best and brightest in the business and they have great expectations of our products and our company. If you are the type of person who thrives in highly technical environments, enjoys helping customers, managing complex and fast-moving situations, and applying preparation and regular rehearsal to often complicated technical emergencies, this is the job for you.
The Technical Services team is growing quickly. This executive leadership role will have a significant impact on the success of the global organization, helping to position our escalation management for scale, efficiency and top-notch customer satisfaction.
We are looking to speak to candidates who are based in New York City, San Francisco, Toronto or Dublin for our hybrid working model.
Technical Services has over 400 global team members in offices spanning the entire globe. The Americas team has offices in New York City, Austin, Palo Alto, Toronto, Vancouver, and Buenos Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 ‘follow-the-sun’ support model with regional teams covering the Americas, EMEA, and APAC regions.
Within 30 days
Within 60 days
Within 90 days
At 120 days and onward
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.