The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

About the team

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas, Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humour to achieve exceptional results for our customers. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavour.

Why MongoDB is a fantastic place to work and build your career

Be a part of the company that’s reinventing the database, passionate about innovation and speed
Enjoy a fun, inspiring culture that is engineering focused
Work with exceptionally talented people around the globe
Learn, contribute, and make an impact on the product and community

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products. You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What You Need/What we are looking for

While our ideal candidate will have 1.5-3 years of proven technical experience, we consider all candidates with an eye for those who are self-driven, insatiably curious, and multi-faceted. It’s crucial that every candidate possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers:

Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
Broad awareness of customer workloads and use cases, including performance, availability, and scalability
Experience analyzing issues holistically, from the application tier through the database, down to the storage
Ability to think on your feet, remain calm under pressure, and solve problems in real-time
Desire and ability to rapidly learn a wide variety of new technical skills, and immediately apply those skills to customer issues
Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Comfortable working on the command line, in the GUI, and everywhere in between
Patience, empathy and genuine desire to help people
Excellent communication skills, both written and verbal

Your professional or self-taught experiences should have provided you with a strong understanding and grasp of two or more of the following areas:

Application Architecture
Systems Administration - OS, Networking, Diagnostics
Network Administration
Prior knowledge of either AWS or another Cloud Provider platform
Fundamental understanding of relational OR non-relational database systems, including administration and troubleshooting

Bonus Points

Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
Experience using any cloud services stack such as AWS, Azure or GCP
Previous work experience with JIRA and SalesForce Service Cloud

Success Measures

In 3 months, you’ll have gained a broad understanding of MongoDB and its ecosystem. You will complete New Hire Training and begin taking chats alongside your peers and coaches
In 6 months, you will be comfortable working frontline with our customers and collaborating with the different Technical Services teams
In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics on both chats and cases

To find out more about what it’s like to be a Technical Services Engineer at MongoDB, check out this link!

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer

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