MongoDB
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See open jobs at MongoDB.See open jobs similar to "Director, Customer Success Management" AlleyCorp.The worldwide data management software market is massive (According to IDC, the data management software market is forecast to grow to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
MongoDB is looking for an experienced and results-oriented people leader to grow our Customer Success program in our Enterprise North region. You will play a key role in the growth and success of MongoDB customers and CS team members. The role is a second-line leadership role with multiple front line managers who each have teams of 5-8 individual contributors.
You will lead the recruiting, coaching, mentoring and development for the region that will enable our high-touch Customer Success teams to add value to customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB. In this role, you’ll also partner closely with GTM ecosystem senior leaders, including Sales, Solution Architecture, Product, Professional Services, Marketing, HR/Recruiting, and Customer Support.
The ideal candidate would be based in Chicago or Toronto and willing to adopt our hybrid working model (1-2 days in office per week). We are also open to Remote-based candidates in the Midwest, Great Lakes, and Canada regions.
We’re looking for someone with
Role Overview & Key Responsibilities
Success Measures
The Director, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
This job is no longer accepting applications
See open jobs at MongoDB.See open jobs similar to "Director, Customer Success Management" AlleyCorp.