The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

About the team

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas, Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.

We are looking to speak to candidates who are based in Toronto for our hybrid working model (expected to come into our office 2-3 days/week) for one of the following shifts:

Address: 333 Bay St. Suite 1400, Toronto, ON M5H 2R2, Canada

Shifts (in order of our preference):

Saturday - Wednesday (Preferred)
Friday - Tuesday
Wednesday - Sunday

Cool things you’ll do:

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products. You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Qualifications

10+ years of database industry experience, deploying and managing operational production databases at scale both on premise and in the cloud (MongoDB experience not required)
Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
Broad awareness of customer workloads and use cases, including performance, availability, and scalability
Experience analyzing issues holistically, from the application tier through the database, down to the storage
Ability to think on your feet, remain calm under pressure, and solve problems in real-time
Comfortable working on the command line, in the GUI, and everywhere in between
Excellent communication skills, both written and verbal
Patience, empathy and genuine desire to help people
Desire and ability to rapidly learn a wide variety of new technical skills
Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

In addition, you should be able to check off at least 50% of these boxes:

Experience building and maintaining complex mission-critical production database systems

Monitoring and Alerting
Backup and Recovery
Security
Data modeling and schema design
Performance tuning
Solutions architecture

Understanding and experience with Cloud architectures specifically: Google Cloud Platform (GCP), Microsoft Azure or Amazon Web Services (AWS)
Customer management - prioritization of customer work and executive communications
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)
Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
Experience analyzing issues holistically, from the application tier through the database, down to the storage
Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, Bash, Node.js, Perl

Bonus Points:

Experience using or managing MongoDB
Experience with authentication systems such as LDAP, Kerberos, AD
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
Technical writing and/or training
Foreign language skills, a MongoDB or Cloud Certification, or previous support experience
Experience using distributed version control systems, and in particular git

Success Measures:

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently

To find out more about what it’s like to be a Technical Services Engineer at MongoDB, check out this link!

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is an equal opportunities employer.

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