Technical Services Engineer, Partners



Sydney, NSW, Australia
Posted on Tuesday, April 23, 2024

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Sydney, for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers and partners encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers and partners, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between.

You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' and partners’ needs - working with our product management and development teams on their behalf.

You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Externally, you will work with many of MongoDB's top ISV partners and ensure excellence for our joint customers.

In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
  • Experience managing large scale databases (e.g. RDBMS or NoSQL)
  • Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
  • Experience building and maintaining complex mission-critical production database systems
  • Be able to read and write code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
  • Experience working with APIs and other application integration technologies
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability
  • Experience analyzing issues holistically, from the application tier through the database, down to the storage
  • Genuine desire to help people
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Collaboration: Ability to work collaboratively amongst cross functional teams (partner, sales, support, customer success, etc)
  • Willingness and clarity of thoughts to be able to work in ambiguous multi-party situations where motivations and incentives are sometimes misaligned
  • General understanding of partner ecosystems

Bonus Points

  • Experience in one or more programming languages developing applications using a NoSQL or SQL database
  • Strong understanding of authentication systems such as LDAP, Kerberos, AD
  • Experience using or managing MongoDB
  • Experience using distributed version control systems, and in particular git
  • Experience using any cloud services stack such as AWS, Azure or GCP
  • Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.
  • Experience in working software product teams, and familiarity with product release processes from planning to release

Experience with one or more 3rd party partner technologies and software in the areas of security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring and management; financial services, healthcare services, telco etc.

Success Measures

  • In 3 months, you’ll have gained a deep understanding of MongoDB and its partner ecosystem. You will complete New Hire Training.
  • In 6 months, you will be comfortable working frontline with our customers and partners. You will also complete the MongoDB Certified DBA Associate exam.
  • In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

"MongoDB is an equal opportunities employer"