Senior Manager, Engagement Management (Professional Services Sales)



Sales & Business Development
Posted on Wednesday, May 8, 2024

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB Professional Services (PS) works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Tackle interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work!

MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

Sitting within the MongoDB Professional Services organization, the Senior Manager, Engagement Management is responsible for the Services Sales in a specified region with a team of Engagement Managers. This leadership role inspects the activities of their team, owns the regional forecast, is involved in key deals and account strategy, and enables the team to be successful.

The ideal candidate combines people management, operational cadence and strategy in day to day activities. The technical background, leadership skills and ability to build relationships internally and externally are the foundation for success.!

This role will be based in Singapore.

The Senior Manager, Engagement Management will

  • Develop and maintain the business plan for the region. Your team is responsible for creating sales enthusiasm, Professional Services branding, developing pipeline, as well as operational excellence during the various sales stages, using MEDDIC, and remaining attached during the delivery of engagement. Where you manage the team to make them successful in their responsibilities
  • Manage a team of Engagement Managers from HR perspective. The people's responsibility includes hiring/onboarding, developing, and managing attrition as well as conducting Performance and Growth processes for the team
  • Strategic planning. Identify market, and organizational demand, drive the required changes in the organization across the different departments

Experience you'll need

  • 8+ years of experience in enterprise technology professional services in a customer-facing services sales role, carrying individual quota
  • 4+ years experience working in a SaaS company for Services or Consulting as a people leader
  • Proven track record of exceeding targets
  • Familiarity with MEDDIC and Services Sales Forecasting
  • Experience in hiring, building, coaching, and managing team members
  • Keen adaptability to technology innovation with an ability to learn quickly in a rapid-growth, fast-paced, dynamic environment
  • A “can-do” attitude and the ability to work collaboratively and cross-functionally
  • Ability to adapt, and implement changes in processes quickly
  • Ability to consult with and influence at all levels within the organization
  • Ability to quickly develop relationships and assert credibility with both technical and business teams
  • High motivation for a role that requires soft and managerial skills to drive change and improvement across the MongoDB PS organization
  • Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations

Skills you need

  • Must be at ease operating in a small, dynamic, fast growing team, able to be self-sufficient with an ability to have a can-do attitude and hold oneself accountable
  • Passion for continuous improvement of processes, perpetually seeking greater efficiency, value, and quality
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
  • Ability to engage on both small and enterprise opportunities, facilitate meetings, and consult on account strategy
  • Familiarity with the MongoDB technology stack; expert knowledge not necessary but you must be able to communicate scope expectations well with customer executives and technical stakeholders alike

In your first 60 days, you will

  • Attend new hire sales training to learn about MongoDB’s technology, what we sell and how we sell
  • Learn about how MongoDB Professional Services helps customers adopt the MongoDB developer data platform, and gain familiarity with the entire suite of PS offerings
  • Familiarize yourself with the services sales methodology, organizational structure, and services sales-related IP
  • Gain proficiency with our services sales tools
  • Be engaged in the day-to-day management of your team, and business

Within 120 Days, you will

  • Identify growth areas for your territory
  • Develop a business plan
  • Manage accurate forecast

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

**MongoDB is an equal opportunities employer.**