Supervisor, Marketplace Billing



People & HR, Operations
Austin, TX, USA
Posted on Tuesday, May 14, 2024

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The Marketplace Billing Supervisor, is a people management position, with a heavy emphasis on monitoring and adhering to KPI’s, that leads and supports the Marketplace Billing team, based out of Austin, TX and Gurgaon, India. This role has hands-on, functional expectations for assisting with the daily workflow.

Team Description:

Marketplace Billing is a subteam of the Order-to-Cash department, and is led by the Sr. Global Billing Manager. As a global team we sit in three locations: Austin, Dublin and Gurgaon. We are both an internal and external customer facing team, composed of high-performing overachievers and driven professionals. The Marketplace Billing team is responsible for all deals related to Microsoft Azure, Amazon Web Services and Google Cloud Platform.

Position Responsibilities Include:

  • Trains, develops and supervises Billing staff.
  • Coordinates the creations and updates of Billing documentation, in line with company and accounting policies
  • Manages and participates in the cash application process
  • Review ordering documents to confirm ordering details are correctly entered into our sales and financial accounting systems as per SOX controls (threshold based)
  • Edit and approve opportunities, converting them to sales orders in NetSuite (threshold based)
  • Assists with audit preparation for all interim and year-end audits
  • Completes monthly closing tasks, maintains accurate reporting with supporting detail
  • Is a subject matter expert for Billing and liaises with cross functional teams on projects for efficiency and scalability
  • Monitor and respond to internal queries and escalations via email, Slack
  • Ensures the accuracy of deal closure and invoicing, such that all invoices are issued in accordance with proper GL impact and MDB policy
  • Assist junior team members with escalations and complex detail review
  • Communicate order discrepancies/errors to sales and financial management
  • Frequent inspection of the quality and accuracy of the team’s output
  • Prepares return authorizations and credit memo requests for credit and rebills, including support to obtain approvals
  • Ad-hoc projects related to administration, operational and accounting needs
  • Work late nights and weekends during quarterly closing periods

Candidate Profile Includes:

  • 4 - 6 years experience working in billing and order processing
  • Experience with order management & cash application of AWS, GCP and Azure
  • Cash Application and basic AR Experience preferred
  • Enjoys working through large volumes of orders
  • Completes tasks in a timely and accurate manner
  • Fast and accurate data entry skills are essential
  • Strong teamwork and communication skills to support cross functional and global operations
  • Courteous, professional and passionate about providing the highest level of customer service
  • Strong attention to detail, quality of work is consistently clean
  • Prior experience with Salesforce and NetSuite preferred
  • Intermediate to advanced Microsoft Excel skills
  • Familiar with legal agreements such as customer agreements and ordering documents. Ability to navigate comfortably through T&C’s
  • Ability to be flexible and adapt with a rapidly growing company and demands for process development and change

Success Measures:

The Marketplace Billing Supervisor will be successful in this role when they can execute the following strategic tasks/responsibilities:

  • In 3 - 6 months’ time be fully on-boarded to the team and trained to start taking ownership of your day-to-day tasks
  • In 6 -12 months’ time you’ll have accomplished ownership of billing processes
  • In 12 months’ time, you’ll have accomplished a rapport with multiple teams within the company as well as a demonstrated desire to grow further and develop both your skills and career. You will have successfully contributed to the success of new initiatives and be able to identify areas of improvement within the team and workflow. The team’s KPI’s will be favorable

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:
$69,000$99,000 USD