Technical Services Engineer



Software Engineering, IT, Education
Dublin, Ireland
Posted on Wednesday, June 19, 2024

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

About the team

The Technical Services team focuses on helping customers to be successful with MongoDB products. Learning and supporting these products will provide you a great deal of exposure to modern technologies such as Cloud, Kubernetes, configuration management tools and managing instances in the public cloud (AWS, GCP and Azure).

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (our Cloud platform) and products that run on top of Atlas like Search, Data Lake and Realm serverless functions, triggers and mobile sync. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

In this specific role, starting from the MongoDB database, you will also focus on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build next generation applications on MongoDB platform.

Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Technical Services Engineers will increase the efficiency of our customers, other team members and departments throughout MongoDB.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

What you need

We consider all candidates who are insatiably curious, and multi-faceted.

The ideal candidates will have strong technical experience in one (or more) of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box!

  • Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
  • Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
  • Experience with cloud-based infrastructure solutions such as AWS, Azure, OpenStack, or Google Compute Engine
  • Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

As this role is technical but also about helping our customers, we are looking for

  • Excellent communication skills, both written and verbal
  • Genuine desire to help people
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

  • Experience with authentication systems such as LDAP, Kerberos, AD
  • End-user experience using system monitoring, backup, and operations management technologies (including but not limited to Cloud Manager, New Relic, Glacier, HP Operations Manager, IBM Tivoli, Nagios, or Oracle Cloud)
  • Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl
  • General knowledge or experience with automation technologies such as Chef or Puppet
  • Multilingual

Success Measures

  • In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
  • In 6 months, you will be comfortable working directly with our customers. You will also complete the MongoDB Certified DBA Associate exam.
  • In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

Benefits include

  • Competitive salary, pension contribution and equity
  • Free lunches 3 days a week in the office, with unlimited free snacks, refreshments and drinks
  • VHI Health cover, dental cover, travel insurance and life assurance
  • Bike to work scheme, commuter tax saver scheme, secure bike storage
  • Regular performance, compensation and development reviews
  • 27 annual leave days + 10 public holidays
  • 20 weeks Maternity & Paternity leave to spend time with new arrivals
  • Wellness programme, fertility benefit and meditation benefits

To find out more about what it’s like to be a Technical Services Engineer at MongoDB, check out this link!

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.