Coordinator, Shared Services



Gurugram, Haryana, India
Posted on Saturday, June 29, 2024

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Coordinator HR Shared Services (6pm - 2am)

Position Expectations

  • As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA’s are met
  • Learn and perform newly set up processes and over time gain subject matter expertise in the work
  • Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
  • Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
  • Assist to build and maintain a Knowledge Base for Case Management
  • Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
  • Collect and cleanse data to populate management reporting systems

Key Skills & Abilities

  • Experience for 1-3 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER)
  • Has expertise in HR Operations with eye for detail and process adherence
  • Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
  • Can function independently, with minimal mentorship and supervision
  • Open to work in a 24X7 role
  • Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
  • Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
  • Ability to get into detailing the process and have an eye for detail to suggest process improvements

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

*MongoDB is an equal opportunities employer.*