Renewals Specialist



Sales & Business Development
Barcelona, Spain
Posted on Monday, July 1, 2024

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is looking for a driven and results-oriented Renewal Specialist to join our brand new Renewals Team in the EMEA region. As a founding member of the Renewal Team in this region, you will play a key role in the build out of a world class renewal experience for our MongoDB customers, delivering strong business impact to MongoDB as well.

You will be working directly with our customers to renew their MongoDB contracts owning the renewal process from 120 days prior to renewal expiration. Given this is a new team at MongoDB you will contribute to developing our renewal process and playbooks to delight customers and deliver strong renewal results.

Success in this role requires exceptional communication and Interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy and solid relations with internal stakeholders. We are looking for someone who thrives in a fast paced and ever changing environment and who is motivated by the opportunity to have a big impact on your team, customers and MongoDB’s business.

We are looking to speak to candidates who are based in Barcelona for our hybrid working model.

What you will be doing

As a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.

  • Renewal Management:
    • Proactively manage the end-to-end renewal process for assigned customer accounts, ultimately increasing the Renewal Rate
    • Work on upcoming renewals and engage with customers 120 days in advance to secure timely renewals
    • Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies
  • Customer Engagement:
    • Build and maintain strong relationships with customers to understand their usage, needs and challenges
    • Act as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB
  • Negotiation and Objection Handling:
    • Collaborate with customers to address any objections or concerns related to renewals
    • Negotiate contract terms and pricing to achieve win-win agreements
  • Data Analysis:
    • Utilize data and reporting tools to track renewal performance, forecast renewals , and identify at-risk accounts
    • Provide regular updates to the management team on renewal status and key metrics
  • Cross-functional Collaboration:
    • Work closely with the sales, customer success, and other stakeholders internally to ensure a coordinated approach to renewals

We’re looking for someone with:

  • Fluency in Spanish and English ; Arabic language is a plus
  • 3+ years of quota-carrying experience in a fast-paced and competitive market with a focus on closing Renewals
  • Bachelor's/Master’s degree
  • A proven track record of overachievement and hitting sales targets
  • Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
  • Strong problem-solving, organization and negotiation skills
  • Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time
  • Talent for building solid relationships with internal and external stakeholders
  • Driven and competitive. Possess a strong desire to be successful
  • Prior exposure to database, cloud and infrastructure technology is a plus

Things we love

  • Passionate about growing your career in the largest market in software (database)
  • Familiarity with databases, develops and open source technology a plus

Why join now

  • MongoDB invests heavily in the development of each of our new hires & continuous career development
  • Best in breed Sales trainings, including our comprehensive Sales Bootcamps and development programs
  • Generous and competitive benefits (parental leave, fertility & wellbeing support)

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.