Manager, Customer Success Management



Customer Service, Sales & Business Development
Hong Kong
Posted on Wednesday, July 3, 2024

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We’re looking for an experienced people leader to join our rapidly growing Customer Success Team. In this role, you will be responsible for growing and leading a world-class CS team to manage our Enterprise customer base. This is an opportunity to make your mark on a top-performing CS organization during MongoDB’s most exciting phase as we scale the team and program to meet our ambitious company goals. You’ll make a massive impact on the careers of your team members while growing your own career alongside a close-knit group of CS leaders across the global CS organization.

We are looking to speak to candidates who are based in Hong Kong for our hybrid working model.

Key Responsibilities

  • Recruiting: Identify and recruit top-talent to scale your team
  • Talent development: Grow your people by delivering effective feedback, coaching, enablement, and recognition
  • Program building: Design and execute strategic initiatives aimed at evolving the global CS program and increasing retention, expansion, and adoption
  • Execution: Enable your team to achieve by organizing around a set of key performance indicators to deliver against quarterly and long-term targets

Our ideal candidate will have

  • Experience in growing and managing a team of CS professionals
  • Experience working with large and complex customers. Familiarity with full stack development, DevOps, and databases is a plus
  • A high level of organization in your workflows. To manage and execute effectively, you’ll need to be a master of prioritization and time management
  • The ability to build strong stakeholder relationships with peer leaders across various teams and influence decisions
  • An adaptive spirit. You embrace change and aren’t scared to challenge the status quo

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.