MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The Marketing Operations Manager plays a vital role in supporting the operational excellence of MongoDB’s Marketing Organization. In this cross-functional role, you will serve as our Marketing Automation Platform's primary architect/administrator, taking ownership of its configuration, maintenance, and optimisation to meet evolving business needs. You’ll also play a critical role in the broader marketing technology architecture, assessing new tools, managing integrations, and continuously identifying opportunities to improve marketing performance in support of the company goals.

This role will be based remotely in the United States or the United Kingdom.

Main Responsibilities

Serve as the primary architect and administrator for the MAP (Marketo), configuring, maintaining, and optimising its use within the organisation
Partner with campaign teams to design custom solutions, complex workflows, and integrations within Marketo to meet unique campaign requirements
Continuously identify and implement opportunities to improve efficiency in campaign execution, optimising workflows, automation, and processes to increase campaign effectiveness and reduce manual efforts
Actively contribute to decisions on the overall marketing technology architecture. Aiming to improve data health and availability while increasing marketing’s impact
Oversee data hygiene processes, ensuring accurate, reliable data flow across systems, focusing on customer segmentation and personalisation capabilities
Collaborate with stakeholders to gather requirements, perform gap analysis, and develop a roadmap for evolving MAP capabilities and new technology needs
Lead vendor selection, procurement and onboarding for tools. Serve as the primary point of contact with MAP support and Customer Success teams.
Create and deliver training sessions for marketing team members on Marketo best practices, and maintain comprehensive documentation for custom workflows, processes, and integrations
Proactively plan and organize system audits and maintenance to ensure optimal performance of Marketo and its integrations

Requirements

5+ Years of experience in Marketing Operations, with extensive hands-on expertise in MAP administration and architecture
Demonstrated experience building mature, scalable Marketo environments that support advanced segmentation, lead processing, lead nurturing, and cross-channel marketing
Experience across a variety of marketing technologies (Eloqua, Marketo, CVent, Workato, Segment, Intercom, 6sense, etc.) integrated with Salesforce.com
Experience working with an iPaaS solution like Workato, Tray, Mulesoft, etc
Demonstrated expertise in building mature marketing technology stacks, integrating marketing tools to support business objectives, and establishing scalable processes
Excellent organisational skills and ability to communicate effectively with stakeholders across non-executive levels
Natural drive for innovation and creative problem-solving
Bachelor's Degree focusing in Business or Computer Science preferred

Bonus Points

Hold Marketo certification(s)
Experience with both B2B and B2C
Intermediate knowledge and experience using SQL and APIs
Master’s Degree or some programming experience
Experience with Salesforce.com Administration
Experience with CDPs (Segment, mParticle, Treasure Data, etc…)
Experience in a mature Marketing Operations team, combining the needs of developers, business analysts and business stakeholders to build solutions

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$0.01—$0.01 USD

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