Director of Service Management
Pi Health
United States · Remote
Posted on Apr 9, 2026
- Design and stand up Pi Health's customer-facing service desk, including organizational structure, staffing model (L1/L2/L3 tiers), and operating procedures
- Configure and optimize Jira Service Management: request types, workflows, SLA clocks, automation rules, customer portal, and Confluence knowledge base
- Create the service catalog defining supported request types, severity classifications, and routing rules
- Develop runbooks, troubleshooting guides, and self-service knowledge base articles covering the top issues across FICS modules
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