Merchant Support Specialist



Customer Service
Riga, Latvia
Posted on Wednesday, February 14, 2024
The Company
James Berdigans, CEO of Printify: “Our mission is to build an ever-evolving platform that lets anyone start an ecommerce business with as little investment and risk as possible. Our vision is to transform ecommerce from mass manufacturing to on-demand production, eliminating excess stock and reducing environmental waste.”
With no leftover stock and minimal risk, Printify has already helped more than 1 million merchants and creators grow their e-commerce business and sell custom design products without upfront investment. We ensure high quality at low cost."
On September 9th 2021, Printify announced that it has secured $50M in Series A funding led by Index Ventures, with participation from H&M Group, Virgin Group, founders of leading technology companies Wise, Vinted, Squarespace, RedHat, and entertainment industry investors such as Will Smith’s Dreamers VC.
Printify will use this investment to further expand its marketplace and to hire the best talents available around the world.
The team
We are looking for a responsible and hard-working new team member to join us in our journey of taking over the POD industry. As a support specialist, your work would be designed in a (full-time) shift based schedule with the opportunity to work on site or remote. You would work in an international environment with cool teammates and a casual atmosphere. If you have excellent command in English and great communication skills, you're a natural-born problem solver and you consider yourself a "people person" – this could be the place for you!

Your responsibilities

  • Communicating with customers through live chats and emails
  • Helping merchants set up their online stores and creating their first products via email & chat
  • Providing merchants with all the necessary information about Printify and POD
  • Assisting merchants with order-related and account-related issues
  • Building and maintaining efficient communication with existing/new customers and Print Partners

Minimum Qualifications

  • Excellent written and verbal English skills
  • Availability to work in shifts
  • You live in Latvia/Estonia with the legal right to work full-time for at least 12 months

Preferred Qualifications

  • Tech-savviness & a good speed behind the keyboard
  • Flexibility & open-mindedness to consistently learn new things
  • An empathetic & patient mindset
  • Readiness to work in a team setting and/or on your own
  • Previous customer support work experience
  • Experience in E-commerce and POD

What we offer

  • Being part of a friendly, diverse and inclusive team
  • Performance-based bonuses
  • Flexible scheduling to accommodate students and parents
  • Opportunities to work in Riga and Tallinn, with the option to work from home
  • Modern & ergonomic office space in Printify House in Riga and Tallinn
  • Free access to the gym in Printify House
  • Free food in Printify House: breakfast, snacks, and Friday lunch
  • Health insurance to support your well-being
  • Career development opportunities and access to mentorship, internal meetups, and hackathons both on-site and online
  • A personalized learning budget for professional development and unlimited access to our book library
  • Work-from-anywhere friendly events for Printifyers to relax, get together and have fun!
  • Compensation of 9.2 euros gross per hour
Joining Printify means joining an international company with an amazing team that has grown to over 500 people. At Printify, people from over 20 nationalities and with many different backgrounds are working together in our Riga office and around the world.
We play to win together, and we always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. Our customers are our most important asset and our compass in showing us the direction to go. We value a strong learning culture and are united by a growth mindset.
Words from our investors:
Richard Branson, Founder of the Virgin Group: “Entrepreneurial spirit runs through the Virgin Group, which is why I’m proud to support Printify. Both Printify’s vision and success story to date embed this special entrepreneurial spirit, which in turn has created a rapidly growing and robust e-commerce platform. Printify’s unique proposition helps people market their brands through customisable products, with no upfront investment. We’re excited to support its growth in the coming years.”
Elise Fahlen, Investment Manager at H&M CO:LAB:“With the world experiencing rapid growth in on-demand services, H&M Group is thrilled to have invested in Printify and the team behind it. The execution of the founder’s vision and their impressive success to date speaks not only to the scalability of the product, but also in their ability to be a long-standing industry leader in this space.”
Dino Becirovic, Principal at Index Ventures:"Printify is the leading marketplace for on-demand manufacturing, offering the largest selection of products and print providers. They have removed all the barriers to product creation and enabled over 2 million creators to launch successful merchandise businesses at the push of a button. Over time, as more manufacturers come online and more methods become available, Printify will allow any creator to bring their wildest product ideas to reality.”