The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.

RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.

Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding – including from prominent investors like Goldman Sachs – helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit team of 80+ talented people work hard, celebrate wins, and care deeply about changing the way finding a job works.

The role:

We are hiring a Product Success Manager to maximize our annual customers' results on our platform. Product Success Managers sit within the Customer Success department and are the customer operations powerhouse that ensures our customers are getting the most out of our product. You’ll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire.

In this role you will:

Provide daily operational support for our annual partners
Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests
Collaborate with our Customer Success Managers to ensure we’re providing strong ROI for our customers
Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite
Become an expert on the ins and outs of the RippleMatch platform
Help solve tricky customer issues with product-focused solutions
Relay feedback and advocate for customer and candidate product improvements
Comfortably utilize and examine our data to solve customer problems and analyze trends
Manage projects to help push account-specific and Customer Success team objectives forward
Help students find their dream jobs

What you'll bring to the team:

1-4 years of experience working on detail-oriented operational tasks or projects
Laser-focused attention to detail and willingness to tackle any assignment, no matter how small
Strong work ethic and deep organizational skills
Data-driven and a constant drive to utilize data to answer questions and inform customer strategy
Resourceful problem-solving and determination to find creative customer solutions
Excellent written & verbal communications skills
Experience managing projects from the beginning of the ideation phase through to final conclusion is a plus
Experience using Excel or Google Sheets; SQL proficiency is a plus
Experience working at a startup is a plus

Culture & Perks:

At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team’s well-being and growth. We offer a full slate of perks including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and — our favorite thing — comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, true ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won’t settle for anything less.

RippleMatch is a remote-first company. We believe in helping to shape the future of work and creating accessibility to a great working environment for all, regardless of location. This means that all of our openings can be worked remotely. Our physical office is conveniently located near Union Square in New York City and all employees keep Eastern hours regardless of where they are based. All RippleMatch employees are encouraged to work remotely or come into the office as much as they want or not at all.

We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us and, while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. We offer in-person onboarding, travel benefits and both virtual and in-person team building activities!

Compensation:

At RippleMatch, we understand the importance of aligning our team's success with the overall success of the company. In addition to a competitive salary ranging from $70,000 to $80,000 per year, we offer stock options grants to eligible team members. These options grants provide you with the opportunity to become a stakeholder in our growth and success.

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