Oncology Nurse Team Lead (11:30am - 8pm EST)
Thyme Care
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Posted 6+ months ago
It has come to our attention that there may be fraudulent and fictitious job opportunities being circulated on the internet as well as individuals attempting to perpetrate scams by falsely representing themselves as Thyme Care recruiters. Prospective candidates are being contacted by these individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives, subsidiaries or under contract with Thyme Care and pretending to represent Thyme Care. The main purpose of these correspondences and announcements is to obtain privileged information from individuals, or to induce people to pay a fee for services related to recruitment or training or a new role.
Thyme Care does not:
- send job offers from free email services like Gmail, Rediff mail, Yahoo mail, Hotmail, Telegram, etc.;
- request payment of any kind from prospective candidates for employment, job application submission, equipment, etc.;
- authorize anyone to either collect money or arrive at any monetary arrangement in return for a job at Thyme Care;
- request or require personal documents like bank account details, tax forms, passport information, social security numbers, or credit card information as part of the recruitment process.
All of Thyme Care's current job postings are published on our careers website or our official Linkedin page. Any emails from Thyme Care recruiters will come from a @thymecare.com email address.
To learn more about protecting yourself from financial fraud, please refer to this article. If you believe you were a victim of such a scam, you may contact your local authorities. You also have the option to file a complaint with the Federal Trade Commission. Thyme Care is not responsible for any claims, losses, damages, or expenses resulting from scammers.
Thyme Care is the leading value-based cancer care partner, collaborating with payers and providers to transform the experience and outcomes for individuals living with cancer. The company partners with health plans, employers and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. Thyme Care's approach combines a technology-enabled Care Team and seamless integration with providers, creating a hybrid collaborative care delivery model that guides and supports the entire patient journey. Thyme Care empowers over 300 oncologists nationwide through purpose-built tech, advanced data analytics, and virtual patient engagement, driving better care and outcomes in value-based arrangements. Thyme Care is a founding member of CancerX, and is backed by leading investors. To learn more about how Thyme Care is enabling the shift to value-based care in oncology, visit www.thymecare.com.
YOUR ROLE
As a Nurse Team Lead, you will be leading one of our frontline teams who serve our members as their advocate and navigator throughout the continuum of care. This role reports into our Director of Member Experience, and in it, you will manage clinical escalations from your team and enable them to best support our members through supportive training, coaching, cross-team collaboration, and quality improvement initiatives. Additionally, you will help improve Thyme Care’s service offerings by communicating feedback from members and providers back to our clinical leadership. In order to hit the ground running, we expect this person to have a proven track record in leadership and mentorship with experience recruiting and leading high performing, hourly employees. Ideally, you also have prior experience in healthcare, customer service, or tech. We also expect you to see problems as opportunities and are often the first person to step up, fix, and overcome them.
After your first three months, you will:
- Have completed Nurse training and demonstrated competencies in a Nurse role in a minimum 2-month ramp up period.
- Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backwards and forwards, and actively share ideas on how to improve them.
- Be on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations.
- Directly manage and serve as an escalation point to a team of Oncology Nurses, including but not limited to escalated member and caregiver interactions.
- Have built strong, trusting relationships with your team and leadership, where listening and empathy are the foundation for every interaction.
- Lead team meetings such as daily huddles and case conferences to drive member engagement, enable our Care Teams, and ultimately to establish targeted support plans.
- Run point on reviewing candidate profiles, updating Job Descriptions, participating in interview loops, and understanding the skills, qualities, and experience that set a candidate up for success.
- Act as an air traffic controller by monitoring assignments and ensure queues are being effectively and efficiently managed.
- Handle process and workflow escalations.
- Track nurse-driven OKRs and conduct root-cause analyses to identify gaps in knowledge, data, or procedures.
- Support our nurses to identify and prioritize member needs and assist them with care coordination and clinical support such as symptom management, nutritional support, coordinating discharge, connecting members to high quality providers, and preventing readmissions.
- Provide clinical expertise in medical, behavioral, and crisis management.
- Develop and lead oncology, care management, and triage clinical protocols and trainings for our new hire onboarding program and for ongoing nurse education.
- Monitor quality and productivity metrics of each team member, conduct clinical quality audits, and develop coaching and remediation plans accordingly.
- Provide support on building and maintaining resources and optimizing schedules and contributing to updating staffing requirements, project initiatives, and policies and procedures.
- Drive engagement and promote the Thyme Care vision and strategy.
- Be available for urgent clinical escalations and clinical consult support.
- Provide Nurse overflow, holiday, and on-call coverage support, as needed.
- Develop strategies to promote culturally competent care and close the health literacy gap.
WHAT LEADS TO SUCCESS
- People-first. Thyme Care’s mission and members matter to you, deeply.A BSN. You must have Bachelors of Science Degree in Nursing and an unrestricted Registered Nurse (RN) license and willingness to obtain additional state licenses, as needed.
- Experience. You have at least 8 years of nursing experience with 2 years as a nurse leader in oncology and/or case management. Additionally, you are certified as an Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).
- Team player. You’re a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You’ll ensure your team is meeting and exceeding standards set while being a collaborative partner to the rest of the organization.
- Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with your team,leadership, and stakeholders.
- Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course… and part of the adventure.
- Coach. You know your team’s strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal.
- Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
- A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
- Identify priorities and take action. You know how to identify and prioritize your team’s needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
- Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.
This is a non-exempt, full time position. The pay rate for this role is $52.88/hour.
We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.
Additionally, we believe employees should be paid fairly compared to their peers inside the company and in the market. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.
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This job is no longer accepting applications
See open jobs at Thyme Care.See open jobs similar to "Oncology Nurse Team Lead (11:30am - 8pm EST)" AlleyCorp.
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