Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

YOUR ROLE

As the Palliative Care Medical Director, you will lead our clinical team in caring for members with serious illness. You will have four primary responsibilities:

First, you will see members for specialty palliative care outpatient appointments via video visits as part of an interdisciplinary team of our Community Health Workers, Oncology Nurses, Social Workers, and Palliative Care Nurse Practitioners. You will provide clinical oversight to our growing team of Nurse Practitioners and be an important part of bringing our specialty palliative care program to scale.

Second, you will be responsible for the oversight and direction of interdisciplinary case conferences for our members with advanced serious illnesses, in which individualized care plans for our members are created and monitored by our team of Community Health Workers and Oncology Nurses. You will provide clinical oversight to the case management team and direct clinical care as needed.

Third, you will iterate and scale our serious illness program to drive member-centered outcomes and success in our partnerships. You will be responsible for ensuring team training and enablement, updating processes, and monitoring operational and performance measures in close collaboration with cross-functional leaders.

Fourth, you will collaborate and communicate with external partners about our serious illness program. You will ensure that workflows are optimized for care coordination at contract launch, that established processes are iterated in real-time to support contract success, and that we are prepared to rigorously report on our performance (e.g. Board Meetings, Quarterly Business Reviews, and Joint Operating Committees).

This role reports to our Senior Medical Director and can be remote or hybrid based in our New York City or Nashville offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform.

Within your first three months, you will:

Complete training and are up to speed on Thyme Care’s systems, tools, technology, partners, and clinical expectations.
Complete virtual palliative care outpatient visits for our members with the highest degree of clinical rigor. You will work fluidly with our in-house care team and providers to ensure any identified needs are met in follow-up to patient visits.
Be adept at leading interdisciplinary case conferences for members with advanced serious illness, guiding our team of community health workers and oncology nurse navigators in the creation of evidence-based, member-centered care plans that focus on interventions that improve member outcomes.
Become the go-to person for our oncology nurse navigators and community health workers when they are working with a member who has advanced serious illness.
Be comfortable with and correctly follow policies and procedures, escalation pathways, communications best practices, and documentation standards. Your ability to effectively engage and support our members is reflected in our metrics and quality standards.

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you, deeply.
Experience. You have at least 5 years of post-training clinical experience with the majority in palliative care, preferably caring for oncology patients in the outpatient setting. You have an unrestricted medical license and a willingness to obtain additional state licenses, as needed. It would be exceptional if you have worked at a startup or tech-forward company.
Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort using and learning new technology is important.
Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.

Our Values:

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City is $240,000-$255,000. The salary range could be lower or higher than this if the role is hired in another location. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

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