Director Member Experience
Vori Health
Nashville, TN, USA
Posted on Sep 26, 2025
Who We Are:
Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.
We are seeking a strategic leader to drive member engagement and growth across the entire lifecycle. This role is accountable for building and executing campaigns that attract, convert, and retain members. You will direct the strategy, voice, and messaging for our engagement efforts, while leveraging vendor partners to deliver at scale.
What You’ll Do:
Essential Functions:
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Lead the end-to-end member engagement strategy, ensuring consistency across acquisition, conversion, and retention.
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Design campaigns that use personalized messaging, digital channels, and incentive programs to drive member action.
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Partner with external vendors to scale execution while maintaining brand alignment and compliance.
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Analyze engagement data to identify opportunities for optimization and growth.
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Collaborate across Operations, Clinical, Marketing, Account Management and Product teams to ensure campaigns align with business goals.
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Serve as the voice of the member in all engagement strategies, ensuring a frictionless and motivating experience.
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Present member engagement strategies and campaign results to clients and partners, introducing best practices that drive adoption and program success.
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Act as a player-coach — balancing strategic thinking with hands-on execution — to deliver measurable results quickly and continuously improve performance.
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Supervisory Responsibilities:
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N/A
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Perform Other projects and duties as assigned
Who You Are:
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Required:
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7–10 years of experience in marketing, growth, or engagement roles, ideally in healthcare, health tech, or payer/provider ecosystems.
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Excellent communication and presentation skills
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Proven track record of delivering measurable engagement outcomes.
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Strong experience leading cross-functional initiatives and managing external partners.
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Data-driven approach with ability to translate analytics into strategy.
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Strategic thinker
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Exceptional project management skills, particularly in driving campaign and content production with internal and external partners
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A willingness to take initiative and run with things when faced with ambiguity or change
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Growth mindset with passion for testing and learning to better enable marketing performance growth
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A strong focus on the detail
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Nice-to-Haves:
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A strong data and analytics background; experience with marketing analytics tools
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Work authorization/security clearance requirements:
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Authorized or able to provide required documents to work in United States or Canada.
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Physical Requirements/Work Environment:
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Remote work environment.
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While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
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Specific vision abilities required by this job include close vision requirements due to computer work.
Company Benefits
At Vori Health, we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall well-being, growth, and work-life balance:
- Competitive Salary: We offer competitive pay based on experience, skillset and the value you bring to the team.
- Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
- Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
- Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
- Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
- Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
- Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education.
- Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
- Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.
We’re committed to creating a workplace where you can grow, succeed, and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors!
EEO Statement:
Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
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