Contract Implementation Coordinator

XO Health

XO Health

Posted on Friday, June 28, 2024

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.

XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.


As a member of the Network Operations team, the Contract Implementation Coordinator will provide support to the development, maintenance and effective operations of the XO provider network. Your primary focus will be to support the contracting and credentialing processes. By utilizing your analytical expertise and attention to detail, you will contribute to improving the efficiency and effectiveness of our provider network operations.


  • Coordinate and support implementation and maintenance of providers networks, network rates, credentialing information and applicable structures in XO systems.
  • Configure and maintain contractual provider terms and reimbursements.
  • Perform outreach to providers to obtain credentialing and provider information to facilitate the contracting and credentialing processes.
  • Support the credentialing committee process including follow-up on committee decisions with correspondence to providers and documenting outcomes in the XO systems.
  • Support the provider contracting process by providing accurate reporting to the Network Development team.
  • Educate providers on best practices for timely and accurate data submission updates.
  • Collaborate with other Network Operations team members and internal partners such as Claims and Provider Engagement.
  • Other duties as assigned.


  • Bachelor’s degree or equivalent experience preferred.
  • A minimum of 2 years of experience in provider network operations and/or provider credentialing.
  • Highly organized and possess excellent analytical skills with a strong attention to detail.
  • Understanding of insurance industry including contract and network management, contract reimbursement methodologies and data management from a payer perspective.
  • Demonstrated ability to work in a fast-paced, evolving environment while managing multiple priorities.
  • Strong verbal and written communication skills.



  • Ability to work collaboratively internally and externally
  • Self-assured, self-directed, and results oriented

Critically Thinking:

  • Strong analytical and abstract problem-solving skills
  • Lifelong learner, ability to learn new skills as the organization needs

Change Champion:

  • Commitment to the startup
  • Build Relationships
  • Effective communication
Full compensation packages are based on candidate experience and relevant certifications.
$50,000$65,000 USD

XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.