People Operations Manager

XO Health

XO Health

People & HR, Operations
Posted on Tuesday, July 2, 2024

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.

XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.

About the Role:

Reporting to the Chief People Officer, the People Operations Manager oversees the successful execution of HR processes and technologies to drive an efficient and optimal employee experience at XO Health. Their responsibilities include implementing new company policies and maintaining internal HR systems, which include compensation and benefits, workers’ compensation, onboarding, performance management, and compliance.

Responsibilities include:

  • Establishes key HR metrics that include keeping a pulse on employee engagement
  • Designs and implements core People Operations programs, including employee onboarding and offboarding; performance and talent management; training; and recognition and rewards initiatives.
  • Creates a performance management process that incorporates providing feedback on employee engagement and commitment to XO culture.
  • Facilitates the design, development and administration of compensation and incentive plans and related administrative processes that are aligned to the company’s values, strategies and business goals.
  • Conducts periodic audits on benefits and compensation practices to ensure market competitiveness and compliance.
  • Develops an effective and positive onboarding experience that includes expansive training on XO business and ensure a smooth start for employees in their roles.
  • Oversees the structure and processes for company’s worker’s compensation programs.
  • Initiates and maintains relationships with insurance partners, providers, claims adjusters, etc. Serves as company liaison working through any service issues or concerns with vendor relationships to foster successful service delivery.
  • Monitors internal HR systems and databases.
  • Establishes budgets for People Operations
  • Designs and implements company policies.
  • Ensures compliance with employment laws (EEO, ADA, FMLA, ERISA, DOL, Worker's Compensation, health & safety).
  • Oversees benefits administration and open enrollment.
  • Supervises leave of absence management.
  • Provides guidance, coaching, and support to employees on company policies and procedures.
  • Stays at the forefront of industry trends, conducting ongoing research into emerging trends, issues and best practices.
  • Provides data analysis and recommendations that effectively support the achievement of employee engagement goals and desired culture at XO.
  • Identifies areas for enhancement and devises strategies to optimize HR processes.
  • Responds to audits, identify gaps, recommends improvements, and implements changes.
  • Maintains employee records (attendance, EEO data etc.) according to policy and legal requirements.
  • Supports Chief People Officer in special project and HR generalist responsibilities, as assigned.

Experience and Education Required:

  • At least ten years of related HR experience developing and managing people programs at high-growth companies.
  • Bachelor’s degree in human resources, business or other related discipline. Relevant experience may substitute for the degree requirement.
  • Has strong knowledge of Human Resources principles and best practices in compensation benefit plan design and administration.
  • Demonstrated experience in employment law compliance across multiple states and at Federal level. Knowledge of applicable Federal, State, and local rules, regulations and/or statutes related to compensation, benefits and payroll.
  • Proficiency in working cross-functionally and partnering with business leaders in an HRBP or similar role.
  • Can manage complex workloads, demonstrate initiative, and prioritize among competing objectives.
  • Proven track record of finding innovative solutions and using data-driven insights to solve people-related challenges.
  • Passion for improving efficiency, service, and experience for employees.
  • Proficient in HR systems, including applicant tracking, benefits administration, and other relevant tools.
  • Can develop clear and fair company policies.
  • Excellent analytical and decision-making abilities
  • Customer-service orientation; excellent communications skills; ability to interact effectively and establish cooperative working relationships with people at all levels of the organization.
  • Experience effectively working with a diverse workforce across multiple locations.
  • Strong and collaborative leadership style adept at cohesively leading employees in multiple different positions.

Full compensation packages are based on candidate experience and relevant certifications.
$120,000$125,000 USD

XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.