Mortgage Loan Processor

Valon Technologies

Valon Technologies

Phoenix, AZ, USA
Posted on Wednesday, February 15, 2023

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Lending at Valon

Valon is scaling up its mortgage lending business, which aims to provide Valon homeowners the ability to access low-cost, streamlined mortgage loans and give Valon partners tools they need to retain customers. As a member of the Lending Department, you will make it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowner’s journey. We are looking for experienced and innovative individuals who are eager to transform the mortgage industry for the better by building our team and business.

About this Role

We are seeking a Mortgage Loan Processor to take ownership of residential mortgage loan files and fulfill the requirements necessary to advance them to closing. This person will play a key role in obtaining, reviewing, and assembling documentation, as well as preparing and submitting files. The ideal candidate has a demonstrated track record of providing exceptional customer service to both internal and external partners. The ideal candidate can also effectively communicate with borrowers to set proper customer expectations, ensure a smooth loan closing, and resolve issues with a strong sense of urgency.


  • Fund 25 brokered first mortgages or 50 brokered second mortgages.
  • Process loans to meet purchase contract deadlines and rate-lock expiration dates.
  • Review new files within 48 hours of receipt, verifying compliance documents were issued within the required time frame.
  • Prioritize and monitor daily workflow to ensure all loans are being processed in a timely manner.
  • Use documentation to perform functions, such as calculating verified income or verifying assets, and update internal and external software programs (e.g. Encompass) accordingly.
  • Review and track all necessary documents in internal and external software programs (e.g. Encompass).
  • Communicate with customers and loan officers about status updates and/or changes made to loans.
  • Proactively identify and address potential loan challenges.
  • Be resourceful to overcome loan challenges, rectify issues, and research red flags.
  • Ability to effectively handle difficult situations that may arise.
  • Note and record necessary and critical changes in internal and external software programs (e.g. Encompass).
  • Prepare loans for underwriting and closing.
  • Clear approval and/or suspense conditions as identified by the underwriter or closer.
  • Assist with clearing of post-closing conditions to avoid any financial loss.

Ideal Background

  • Bachelor’s degree or equivalent work experience.
  • Thorough understanding of relevant federal rules and regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB).
  • Thorough understanding of the underwriting process and agency requirements.
  • Previous experience with relevant technology (e.g. DU, LP, CRM).
  • Strong written communication skills.

Minimum Qualifications

  • 3+ years of mortgage processing or underwriting experience.
  • 2+ years of experience with Encompass.
  • 2+ years of vendor management experience with regard to third-party services.
  • Knowledge of state lending laws and regulations.
  • Experience using government sites for VA and FHA files to place orders and obtain case numbers.


  • Onsite


  • Compensation: Competitive salary and 401k plan.
  • Health & well-being: We invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, an EAP for additional support.
  • Food & meals: In-office snacks and drinks (and Bagel Fridays)!
  • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
  • Grow together: Company-wide orientation for you to successfully onboard, alongside other learning and development opportunities, including regular review cycles that feature 360 degree feedback.
  • Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes or team dinners!
  • Generous time off: 17 days paid time off, sick days, and 11 company holidays.
Throughout the interview process, please remember that emails will only be from emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.