Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Business Operations at Valon

The Business Operations team owns the strategic planning of the business, operations, and finances. They work closely with cross-functional teams like the Product, Engineering, and Servicing teams to drive efficiency, scale the business, and ensure the business is heading in the right direction. As a member of this team, you will use your analytical skills to drive operational excellence across the business and fulfill Valon’s mission of creating a great user experience for homeowners.

About the Role

We’re looking for a driven and detail-oriented individual to serve as the dedicated BizOps partner for our Payments team, which sits at the heart of our core servicing business, and help it scale from 1 to 100. The right candidate must be adept at working cross-functionally to tackle complex business problems and be proficient in applying structured problem-solving methodologies and frameworks. They must have a history of taking the initiative to see projects through to completion and be able to independently drive operational excellence for our business.

Responsibilities

Build business operations for the core Servicing team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams
Research business requirements for new processes and translate them into mature standard operating procedures
Develop resources for new products, processes, and features (project plans, standard operating procedures, FAQs, etc.) and train Servicing Operations teams in partnership with the Operations Enablement team
Act as an advocate for the Servicing Operations teams, and help inform product development and prioritization to fit their needs
Leverage qualitative and quantitative data to continuously improve existing products and processes for operations stakeholders
Work with the Client Experience, Servicing Operations, Compliance, and Quality Management teams to ensure operational excellence and efficiency
Manage operations incidents or loan-level escalations and serve as a stop gap support system for Servicing Operations as needed
Learn new concepts and technologies quickly and apply them to complex challenges
Cultivate a deep understanding of the mortgage servicing industry

Ideal Background

2+ years experience working in program or project management, product operations, consulting, or business operations role, ideally in a fast-paced startup environment
Prior experience working collaboratively with product managers, engineers, and operations to develop new products or complex processes
Strong project management skills with an ability to prioritize, communicate progress, and deliver results while managing multiple projects
Strong verbal and written communication skills, with experience in effective stakeholder management
Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects
Able to remain calm under pressure, and can excel under time-sensitive deadlines while maintaining a positive attitude
Embraces opportunities for growth, and is competent in working both independently and as part of a high-velocity team
Strong ability to reason with and draw insights from data
Experience with SQL and fluency in Excel/Google Sheets required; other programming experience, particularly Python, is a plus.
Experience in the financial or financial technology sector, particularly the mortgage origination, mortgage servicing, or in the real estate industry, is a plus

Benefits

What we can offer:

Compensation: competitive salary of $130,000-$160,000 with a meaningful stake in the company via equity, and 401k plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Food & meals: in-office snacks and drinks, and a $400 monthly stipend towards your lunches or groceries
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
Generous time off: flexible paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

This Base Compensation pay range applies to our New York City located staff and may differ according to location.

New York Base Compensation Pay Range

$130,000—$160,000 USD

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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