Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Loan Administration at Valon

The Loan Administration team at Valon powers our operations and ensures we continue to run smoothly. We onboard loans, handle all escrow-related processes, payment applications, and offer a first-class experience to Valon's homeowners from behind the scenes.

About the role

The Loan Administration Audit Analyst will be responsible for collecting, analyzing, and verifying information required for all internal and external audits. This person will respond to audit findings by reviewing manuals, policies, reports, financial statements, and other written materials, as well as interviewing other organization members when required.

Responsibilities

Serve as the primary liaison between the QC/LRC (legal, risk, compliance) Departments and Loan Administration stakeholders for all audits/exams.
Partner with the Compliance to ensure proper understanding and submission for audit documentation requirements.
Engage with the Loan Administration management for the collection of data and fulfillment of external audit requests. Review and follow up to obtain documents and information in a timely manner.
Project plan all audits/exams to ensure assigned audits are completed by exam due dates.
Assist in providing material and documentation for agency, investor and state exams, and internal servicing QC reviews.
Conduct SME review to ensure information provided meets the standards of the audit request, such as document and policy reviews.
Assist in drafting responses to rebut findings or remediation plans.
Track complaints, audit/exam findings and business area remediation plans.
Monitor and report on project progress to appropriate stakeholders.
Write and update servicing SOPs—with general supervision.
Establish priorities among multiple projects with help from the Director of Loan Administration.
Other duties as assigned by management

Minimum Qualifications

Must have 2+ years of experience as Compliance Analyst or Audit Liaison experience in the mortgage servicing industry.
Strong analytical skills to evaluate complex loan data and audit findings. Ability to derive actionable insights from data analysis.
Excellent verbal and written communication skills to articulate complex information clearly and persuasively.
Prefer project management skills.
Time management skills with attention to detail.
Ability to work in a fast-paced, process-centric environment.
Organizational skills with ability to meet or exceed essential deadlines.
Working knowledge of mortgage servicing documentation and terminology.
Proficiency in using and learning Google-based software and third-party platforms.
Basic knowledge of standard office equipment.

Benefits

Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
Hours: No weekends or late nights required!
Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
Food & meals: In-office snacks and drinks (and Bagel Fridays)!
Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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