Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Default Servicing at Valon

The Default Servicing team powers all of the operations required to keep Valon running smoothly. From handling all servicing aspects related to Disaster Management, Foreclosure, Bankruptcy, HAF, Mortgage Assistance, Property Preservation, and Post-Sale. The Default Servicing department ensures that homeowners are continuing to get a first-class experience with Valon, regardless of the loan status.

About the Role

We are looking for a Senior Manager of Loss Mitigation who is able to weave in and out of multiple facets of a fast-growing technology and operations-focused business. This role is responsible for overseeing our Loss Mitigation team, ensuring compliance with regulatory requirements, and developing strategies to optimize our loss mitigation portfolio while maintaining a customer-focused approach. The ideal candidate will have a deep understanding of loss mitigation strategies, strong leadership skills, and the ability to drive process improvements to enhance efficiency and effectiveness.

Responsibilities

Leadership & Strategy

■ Lead a team of loss mitigation professionals, providing coaching, development, and performance management.

■ Collaborate with cross-functional teams, including risk management, compliance, legal, and customer service, to optimize loss mitigation processes

■ Ensure that day-to-day servicing operations are completed successfully across loss mitigation.

Operational Excellence

■ Help build out the default servicing team and operationalize default-related processes by creating training materials, writing standard operating procedures, documenting best practices, and driving the adoption of new procedures

■ Act as internal subject matter expert for all default-related processes

■ Review control reports to ensure compliance with state, regulatory, and investor guidelines

■ Liaise between all third-party vendors and ensure escalations are responded to timely and accurately

■ Drive process efficiencies and improvements across servicing default operations

Technology Partnership

■ Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership

Minimum Qualification

Bachelors degree preferred
Advanced subject matter expertise in default servicing, specifically Loss Mitigation
5+ years loss mitigation leadership experience, overseeing loss mitigation end-to-end
Ability to work independently and cross-functionally to solve complex problems
Excellent communication skills (both verbal and written)
Excellent critical thinking and logical reasoning abilities
Considered within the entire company to be an expert in their process areas.

Ideal Background

Ability to manage teams and concurrent workflows in an effective, efficient, organized manner
10+ years of Loss Mitigation leadership experience
Ability to be the first line of defense between their team and the rest of the company when issues and problems arise

What We Can Offer

Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
Generous time off: flexible paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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